Cancellation and refunds

      1. The following rules apply to cancellation of your order:
        1. If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
        2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
        3. We will return your money subject to the following conditions:
          1. we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
          2. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
      2. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
      3. In any of the above scenarios, we will return your money within 14 days.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days after the contract was made. That means you can cancel before you have downloaded the product or we have delivered it to you.

How to cancel

To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by e-mail to info@paperfiction.co.uk